Frequently Asked Questions
SkyHills Casino is more than just another gaming platform—this is an ultimate destination for non-stop action, big wins, and seamless entertainment. Whether visiting for the excitement of high-stakes gameplay, the thrill of hitting a jackpot, or simply looking for a premium online casino experience, SkyHills Casino has everything needed for an unforgettable gaming journey.
How long do withdrawals take?
Withdrawals are usually processed within 24 hours. However, depending on the payment method, funds may take between 1-3 business days to reflect in your account.
Why is my deposit missing?
Deposits are typically instant, but in rare cases, they may take up to 10 minutes to process. If your deposit has not been credited within this time, please contact customer support at [email protected] with proof of payment.
Why was my withdrawal not processed?
There could be several reasons why a withdrawal has not been processed:
- The beneficiary name does not match your account name.
- The withdrawal request was made to a third-party account.
- Too many payment methods have been added to your account.
- Your bank has imposed limits on transactions.
Why was my debit/credit card deposit declined?
Possible reasons for a declined deposit include:
- Incorrect card details entered.
- Insufficient funds.
- Your card has expired.
- Your issuing bank requires specific transaction approval.
- Your card does not support online gambling transactions.
Can I cancel a withdrawal request?
Once a withdrawal request has been submitted, it cannot be changed. However, if the request is still in processing, you may be able to cancel it through the Cashier section.
What is the minimum deposit and withdrawal amount?
The minimum deposit required is €20, and the minimum withdrawal amount is €20.
Why did I not receive my bonus?
Possible reasons for a missing bonus:
- You did not opt in for the bonus before making the deposit.
- You have activated multiple bonuses, and only one was applied.
- Your deposit amount was below the minimum qualifying amount.
Do I need to verify my account?
Yes, account verification (KYC) is required to prevent fraud, underage gambling, and money laundering. You may be asked to provide identification documents before withdrawals can be processed.
Why do I need to enter my personal data?
Personal information is required for security and regulatory purposes. It ensures fair play, prevents fraud, and allows you to receive winnings safely. All personal data is protected and not shared with third parties.
Is there a mobile app for SkyHills Casino?
Currently, SkyHills Casino does not have a mobile app. However, the website is fully optimized for mobile play, allowing seamless access to games from any smartphone or tablet.
How can I contact customer support?
For any issues or inquiries, you can reach SkyHills Casino customer support through:
- Email: [email protected]
- Live Chat: Available 24/7 for instant assistance.